- Portable DVRS
- Covert Cameras
- Voice Recorders
- Bug Detectors
- All Items
All returns are subject to at 25% Re-Stocking fee and up to 50% for returns missing parts. We also may refuse to accept a return if it shows signs of use or abuse.
You may return most new, unopened items within 15 days of delivery for a refund minus a restocking fee, if no followup order is placed. If you are replacing an item we may at our discretion waive the restock fee if the return meets our policy requirments. Please contact us for a RMA # and authorization.
You should expect to receive your refund within 2 weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Free Shipping Incentive
Most items on this site are shipped for free. If you return a new, unopened item for a refund we will deduct the actual cost of shipping to you. Free shipping is an incentive program and is extended as goodwill. Returns for non-defective items where no followup order is placed will result in free shipping recovery which is usually 15.00 to 20.00 depending on your location and size of order.